Hannah Dow
Design Leader for the Messy, Meaningful Work
I’m Hannah Dow, a Head of Experience with 10+ years in digital product design and strategy. I lead multidisciplinary teams through high-stakes challenges — from untangling legacy systems to transforming how teams collaborate, ship, and scale. I believe the best design leaders are honest, emotionally intelligent, and unafraid to get in the weeds when needed. That’s how I build trust — with teams, with clients, and with outcomes.
What I’m Known For
65+ Designers Led
Scaled and managed a multidisciplinary department of experience, visual, and content designers — including 8 directors — while building an inclusive, feedback-rich culture.
Go-To for Complex, High-Stakes Work
Known internally and by clients as the person to call when things are messy. Brought clarity and cohesion to critical moments at JPMC, Prologis, and Citadel — all of which turned into long-term partnerships.
2x Award-Winning Financial Product Launch
Led Allspring Remi from spreadsheet to MVP in 7.5 months — transforming advisor workflows and earning 2023 awards for interface design and innovation.
Built a Proprietary Design System + AI-Integrated Process
Spearheaded the redesign of design ops and product workflow across the agency — enabling faster time-to-market, scalable foundations, and team-wide efficiency.
Strategic Partner in Multi Million Client Wins
Helped secure major accounts including Qualcomm, Tonies, and Mars through pitch work and exec-level collaboration — reinforcing design’s role as a business driver.
Leadership Built on Trust and Transparency
Whether managing team exits, coaching during burnout, or mentoring new leads, praised for being direct, fair, and genuinely supportive — even by those transitioning out.
Impact Stories
Allspring Remi
Redefined a spreadsheet-based advisor tool into an award-winning product in 7.5 months. Led cross-disciplinary design and data storytelling strategy.
Citadel
Rescued a high-stakes redesign after team misalignment. Rebuilt client trust, secured long-term partnership, and delivered two new flagship sites sharing the same foundational system.
Mars Ecosystem
Scaled a modular site system across 50+ brands, drove global adoption, and helped Mars redefine what digital transformation means for its teams worldwide.
How I Lead
I believe in transparency, humanity, and structure.
I lead with trust, ask tough questions with kindness, and bring teams together through clarity in complexity. I’m often brought in when the work is at its most uncertain — tangled product ecosystems, struggling teams, or high-stakes client moments. In those spaces, I listen deeply, bring focus, and guide teams toward solutions that are both strategic and human.
Whether I’m growing a department, turning around a project, or redefining a process, I lead with the belief that culture is the system that powers all the others.